Customer Service
Click here for important informations regarding MPS Customer Service:
Military Personnel/Customer Service Information
Force Management
Career Development
Virtual Military Personnel Flight (vMPF) for Military only
The following actions are available to all military members via the Virtual Military Personnel Flight (vMPF) website located on the Air Force Portal.
*Active Duty History information is imperative when meeting promotion boards
Sponsor Allocations
Allocation notices are due to 355 FSS/FSMPS (customer service) within two days of receipt. It is imperative to update/route sponsor information quickly to ensure the inbound member receives timely notification of their sponsor.
For more information, call (520) 228-1819
Military ID and CAC Cards
Required documents are mandatory for an ID card and/or Common Access Card (CAC). All documents must be original or notarized copies only. Two forms of identification are required, 1 must be a photo ID.
to re-issue a CAC, military member must have letter from First Sergeant.
*Please call for an appointment to lessen your wait time. Wait time can exceed 2 hours for walk-ins.
Required Documentation
All DEERS eligible customers must show TWO valid forms of identification. All documents must not be expired except for Active Duty Member's drivers license only.
Initial Enrollment of Dependent ID Card*
*Sponsor must be present
New Spouse:
Newborns:
Stepchildren:
Ward and Foster Children:
Renewal of CAC Cards
Civilian CAC:
Update 30 days prior to expiration date.
Two valid forms of identification.
Contractor's CAC:
Update information in CVS with new expiration date
Two valid forms of identification.
Renewal of Dependent Cards
Spouse and Children (10 to 20 years of age):
Children (over 21 years of age)
100% Disabled Veteran ID Cards
WAPS Testing
Please be sure you have been properly identified as eligible to test. Obtain the current study reference materials, study, and meet the testing schedule. Ensure that the data on your Data Verification Record (DVR) is accurate.
All study references used to support SKT development are listed in the Weighted Airman Promotion System (WAPS) Catalog. Individuals should be prepared to test on the first day of the testing cycle.
WAPS Catalog
WAPS Material
Members who are eligible to test for the upcoming promotion cycles will receive an email stating their WAPS material is ready to be picked up at the MPE. Only the member may pick up material and must sign for the material. WAPS material shipments are still coming in, so please ensure eligible members are checking emails. Due to limited storage space, please pick up material promptly.
PCS Evaluations
Are you a supervisor? Did you know if you or someone you supervise is due to PCS, separate, or retire, that an EPR/OPR may be required and a CRO will need to be done?
EPRs/OPRs must close out 30 days prior to the projected departure date.
For questions, please call MPS Evaluations for clarification
EPR/OPR Tips
Enlisted Promotion Cut-off Dates
10E9- 31 Jul
10E8- 30 Sep
10E7-31 Dec
10E6- 31 Dec
10E5-31 Mar